{"id":2539,"date":"2024-12-17T14:11:55","date_gmt":"2024-12-17T13:11:55","guid":{"rendered":"https:\/\/copla.io\/?page_id=2539"},"modified":"2026-10-13T12:09:43","modified_gmt":"2026-10-13T10:09:43","slug":"faqs","status":"publish","type":"page","link":"https:\/\/copla.io\/pt-pt\/faqs\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;migas-pan-90&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e7eef5&#8243; background_image=&#8221;https:\/\/copla.io\/wp-content\/uploads\/2024\/05\/fondo-copla.png&#8221; custom_padding=&#8221;|0px||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;inline-buttons seccion1 &#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/copla.io\/wp-content\/uploads\/2024\/11\/Isolation_Mode.png&#8221; background_size=&#8221;initial&#8221; 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custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h1><span style=\"border-bottom: 10px solid #3A65D3;\">Perguntas frequentes<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.7&#8243;]<\/p>\n<style>\/* \u00cdndice de las FAQ p\u00fablicas, incluido en su ajuste nativo de Divi. *\/\nbody #main-content .copla-faq-indice { font-size:17px; line-height:1.55; }\nbody #main-content .copla-faq-indice h2 { font-family:Archivo,sans-serif; font-weight:700; font-size:28px; line-height:1.3; margin:0 0 24px; padding:0; color:#000; }\nbody #main-content .copla-faq-indice-grupos { display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:28px; list-style:none; margin:0; padding:0; }\nbody #main-content .copla-faq-indice-grupos>li { min-width:0; margin:0; }\nbody #main-content .copla-faq-indice-grupos>li>a { display:block; font-weight:700; margin-bottom:12px; }\nbody #main-content .copla-faq-indice ol { list-style:decimal; padding:0 0 0 24px; margin:0; }\nbody #main-content .copla-faq-indice ol li { padding-left:2px; margin-bottom:10px; }\nbody #main-content .copla-faq-indice a { color:#234eae; text-decoration:underline; text-underline-offset:3px; overflow-wrap:break-word; }\nbody #main-content .copla-faq-indice a:focus-visible { outline:2px solid #234eae; outline-offset:4px; border-radius:2px; }\nbody #main-content [id^=\"faq-\"] { scroll-margin-top:150px; }\n@media (max-width:980px) {\n body #main-content .copla-faq-indice-grupos { grid-template-columns:1fr; gap:24px; }\n}\n@media (max-width:767px) {\n body #main-content .copla-faq-indice h2 { font-size:24px; }\n body #main-content .copla-faq-indice-row { padding:24px 20px !important; }\n}\n<\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;copla-faq-indice-row&#8221; _builder_version=&#8221;4.27.7&#8243; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; max_width=&#8221;1080px&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; custom_margin=&#8221;29px|auto|0px|auto|false|false&#8221; custom_padding=&#8221;28px|28px|28px|28px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.7&#8243;][et_pb_text module_class=&#8221;copla-faq-indice&#8221; _builder_version=&#8221;4.27.7&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221;]<\/p>\n<nav aria-labelledby=\"copla-faq-indice-titulo\">\n<h2 id=\"copla-faq-indice-titulo\">\u00cdndice de perguntas frequentes<\/h2>\n<ul class=\"copla-faq-indice-grupos\">\n<li><a href=\"#faq-faqs-generales\">Perguntas frequentes gerais<\/a>\n<ol start=\"1\">\n<li><a href=\"#faq-1-primeros-pasos-con-copla\">Primeiros passos com COPLA<\/a><\/li>\n<li><a href=\"#faq-2-crear-y-configurar-un-evento\">Criar e configurar um evento<\/a><\/li>\n<li><a href=\"#faq-3-subtitulado-traduccion-y-accesibilidad-en-directo\">Legendagem, tradu\u00e7\u00e3o e acessibilidade ao vivo<\/a><\/li>\n<li><a href=\"#faq-4-como-acceden-los-asistentes-a-los-contenidos\">Como os participantes acedem ao conte\u00fado<\/a><\/li>\n<li><a href=\"#faq-5-durante-el-evento\">Durante o evento<\/a><\/li>\n<li><a href=\"#faq-6-despues-del-evento-transcripciones-y-registros\">Ap\u00f3s o evento: transcri\u00e7\u00f5es e registos<\/a><\/li>\n<li><a href=\"#faq-7-problemas-frecuentes\">Problemas comuns<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#faq-ayuda-para-operadores-y-administradores\">Ajuda para operadores e administradores<\/a>\n<ol start=\"8\">\n<li><a href=\"#faq-8-subtitulado-profesional\">Legendagem profissional<\/a><\/li>\n<li><a href=\"#faq-9-gestion-de-usuarios-y-organizacion\">Gest\u00e3o de utilizadores e organiza\u00e7\u00f5es<\/a><\/li>\n<li><a href=\"#faq-10-suscripciones-consumo-y-facturacion\">Subscri\u00e7\u00f5es, consumo e cobran\u00e7a<\/a><\/li>\n<li><a href=\"#faq-11-claves-e-integraciones\">Chaves e integra\u00e7\u00f5es<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#faq-ayuda-para-distribuidores\">Ajuda para distribuidores<\/a>\n<ol start=\"12\">\n<li><a href=\"#faq-12-preguntas-especificas-para-distribuidores\">Quest\u00f5es espec\u00edficas para distribuidores<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/nav>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f4f9fd&#8221; custom_margin=&#8221;29px|auto||auto||&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-bloque&#8221; header_2_font=&#8221;Archivo|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;36px&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;0px||24px||false|false&#8221; custom_margin_tablet=&#8221;0px||22px||false|false&#8221; custom_margin_phone=&#8221;0px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h2 id=\"faq-faqs-generales\" tabindex=\"-1\">Perguntas frequentes gerais<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;0px||24px||false|false&#8221; custom_margin_tablet=&#8221;0px||22px||false|false&#8221; custom_margin_phone=&#8221;0px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-1-primeros-pasos-con-copla\" tabindex=\"-1\">1. Primeiros passos com COPLA<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;1. O que preciso para utilizar o COPLA num evento?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Necessita de uma conta com acesso a uma organiza\u00e7\u00e3o, aos servi\u00e7os que vai utilizar e a uma sess\u00e3o configurada para o evento. Para produzir legendas autom\u00e1ticas em direto, prepare um computador com browser, uma liga\u00e7\u00e3o est\u00e1vel \u00e0 Internet e acesso ao microfone ou \u00e0 fonte de \u00e1udio. Teste o \u00e1udio real do evento e abra o visualizador do p\u00fablico para verificar o resultado antes de come\u00e7ar.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;2.\u00ba Como fa\u00e7o para introduzir COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">V\u00e1 para o ecr\u00e3 de login e introduza o e-mail e a palavra-passe da sua conta. Se este for o seu primeiro acesso, confirme o seu endere\u00e7o de e-mail seguindo as instru\u00e7\u00f5es da mensagem de verifica\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;3.\u00ba O que devo fazer se n\u00e3o conseguir aceder ao COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Verifique se utiliza o e-mail associado \u00e0 sua conta e se a palavra-passe est\u00e1 correta. Se acabou de se registar, verifique se verificou o e-mail; Procure tamb\u00e9m a mensagem na pasta de spam. Caso se tenha esquecido da sua palavra-chave, utilize a op\u00e7\u00e3o de recupera\u00e7\u00e3o de acesso. Se o problema persistir, contacte o COPLA em <\/span><span style=\"font-weight: 400;\">info@copla.io<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;4.\u00ba O que \u00e9 uma organiza\u00e7\u00e3o em COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Uma organiza\u00e7\u00e3o \u00e9 o espa\u00e7o que agrupa os utilizadores, as sess\u00f5es, os servi\u00e7os e os dados de uma entidade. Pode pertencer a diversas organiza\u00e7\u00f5es; Verifique se selecionou o evento apropriado antes de configurar um evento ou verificar os seus dados.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-2-crear-y-configurar-un-evento\" tabindex=\"-1\">2.\u00ba Crie e configure um evento<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;5.\u00ba O que \u00e9 uma sess\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Uma sess\u00e3o \u00e9 o espa\u00e7o no qual configura e gere um evento ou atividade. Inclui as informa\u00e7\u00f5es do evento, as entradas que geram o conte\u00fado e as sa\u00eddas a partir das quais o p\u00fablico pode aceder.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;6.\u00ba Como crio uma nova sess\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">V\u00e1 a \u201cSess\u00f5es\u201d e utilize a op\u00e7\u00e3o para criar uma sess\u00e3o. Preencha os dados e guarde. De seguida, abra o separador \u201cEntradas\u201d para configurar os servi\u00e7os de que necessita e marque \u201cSa\u00eddas\u201d para obter os links p\u00fablicos. A cria\u00e7\u00e3o de sess\u00f5es est\u00e1 dispon\u00edvel para as fun\u00e7\u00f5es de Administrador e Coordenador.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;7.\u00ba Por que raz\u00e3o n\u00e3o consigo criar uma sess\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Verifique se est\u00e1 na organiza\u00e7\u00e3o correta e se a sua fun\u00e7\u00e3o \u00e9 de Administrador ou Coordenador. Reveja tamb\u00e9m o estado da organiza\u00e7\u00e3o e os campos obrigat\u00f3rios no formul\u00e1rio. Se aparecer uma mensagem de erro, anote-a; Se precisar de ajuda, envie para <\/span><span style=\"font-weight: 400;\">info@copla.io<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;8.\u00ba O que \u00e9 uma entrada em COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Uma entrada define a forma como o COPLA recebe ou gera o conte\u00fado de uma sess\u00e3o: por exemplo, de \u00e1udio para legendagem autom\u00e1tica ou de texto introduzido por um legendador profissional. Em \u201cEntradas\u201d configura o tipo de servi\u00e7o, o idioma e as op\u00e7\u00f5es que necessita.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;9.\u00ba O que \u00e9 uma sa\u00edda em COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Uma sa\u00edda \u00e9 a forma como o p\u00fablico recebe o conte\u00fado da sess\u00e3o, como uma legenda ou um visualizador de \u00e1udio. No separador \u201cSa\u00eddas\u201d pode consultar os links e os c\u00f3digos QR dispon\u00edveis para cada conte\u00fado e idioma.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;10.\u00ba Que tipo de bilhete devo escolher?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Escolha a legendagem autom\u00e1tica para gerar texto a partir de \u00e1udio, a tradu\u00e7\u00e3o autom\u00e1tica para obter legendas noutras l\u00ednguas e a legendagem profissional se um operador introduzir o texto. O Sync sincroniza as legendas pr\u00e9-preparadas com o \u00e1udio ao vivo. STARTIT permite ligar esta ferramenta externa com COPLA e utilizar o seu conte\u00fado, incluindo descri\u00e7\u00f5es \u00e1udio. A entrada de audiodescri\u00e7\u00e3o profissional ao vivo recebe \u00e1udio da pessoa que fornece a descri\u00e7\u00e3o. As op\u00e7\u00f5es dispon\u00edveis dependem dos servi\u00e7os da sua organiza\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;11. Qual a diferen\u00e7a entre legendagem autom\u00e1tica e legendagem profissional?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">A legendagem autom\u00e1tica utiliza o reconhecimento de voz e o seu resultado depende, entre outros fatores, da qualidade do \u00e1udio e da forma como fala. Na legendagem profissional, uma pessoa entra e transmite os textos durante o evento. A escolha depende das necessidades do evento, da terminologia e dos equipamentos dispon\u00edveis.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-3-subtitulado-traduccion-y-accesibilidad-en-directo\" tabindex=\"-1\">3. Legendagem, tradu\u00e7\u00e3o e acessibilidade ao vivo<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;12.\u00ba Como posso colocar legendas em direto num evento?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Crie uma sess\u00e3o e configure uma entrada de legendas autom\u00e1tica ou profissional em \u201cEntradas\u201d. Verifique o link do visualizador em Outputs, inicie o servi\u00e7o correspondente e verifique se as legendas est\u00e3o a chegar antes de partilhar o acesso com os participantes.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;13.\u00ba Posso traduzir as legendas para outro idioma em tempo real?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Sim. Configure uma entrada de tradu\u00e7\u00e3o autom\u00e1tica, indique o idioma de origem e adicione os idiomas de destino necess\u00e1rios. Em seguida, verifique os seus links em \u201cSa\u00eddas\u201d. O servi\u00e7o deve estar dispon\u00edvel para a sua organiza\u00e7\u00e3o. A qualidade da tradu\u00e7\u00e3o depende tamb\u00e9m do reconhecimento do \u00e1udio original.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;14.\u00ba Posso oferecer legendas em v\u00e1rios idiomas?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Sim. Pode definir os idiomas de destino para uma entrada de tradu\u00e7\u00e3o autom\u00e1tica ou utilizar entradas em idiomas diferentes. Em \u201cSa\u00eddas\u201d encontrar\u00e1 os acessos dispon\u00edveis para cada idioma; Partilhe com os participantes aqueles que correspondem ao seu evento.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;15.\u00ba Para que serve um vocabul\u00e1rio personalizado e como posso configur\u00e1-lo?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Um vocabul\u00e1rio permite incorporar nomes pr\u00f3prios, termos t\u00e9cnicos e outros termos para ajudar no reconhecimento autom\u00e1tico. Crie-o em \u201cSess\u00f5es &gt; Vocabul\u00e1rios\u201d, adicione os termos separados por ponto e v\u00edrgula e selecione-o na configura\u00e7\u00e3o da entrada que o ir\u00e1 utilizar. Por exemplo: Aptent;Teatro Accesible;Mar\u00eda Guerrero;. Permite tamb\u00e9m substitui\u00e7\u00f5es com o formul\u00e1rio [texto original-&gt;texto nuevo];, que substituem o texto reconhecido. Adicionar um termo e substituir uma palavra s\u00e3o fun\u00e7\u00f5es diferentes. Teste o vocabul\u00e1rio antes do evento: a sua utiliza\u00e7\u00e3o pode melhorar o resultado, mas n\u00e3o garante que todos os termos sejam reconhecidos corretamente.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-4-como-acceden-los-asistentes-a-los-contenidos\" tabindex=\"-1\">4. Como os participantes acedem ao conte\u00fado<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;16.\u00ba Como podem os participantes ver as legendas?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Podem abrir o visualizador COPLA a partir do link ou c\u00f3digo QR que facilita a organiza\u00e7\u00e3o do evento. Assim que a transmiss\u00e3o for iniciada, receber\u00e3o as legendas do conte\u00fado e do idioma associado a esse acesso.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;17.\u00ba Os participantes precisam de uma conta ou de instalar uma aplica\u00e7\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">N\u00e3o. O visualizador abre no browser do dispositivo, sem criar uma conta ou instalar uma aplica\u00e7\u00e3o. O dispositivo necessita de uma liga\u00e7\u00e3o \u00e0 Internet. Caso tenha protegido o acesso com palavra-passe, os participantes dever\u00e3o digit\u00e1-la ao entrar.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;18.\u00ba Que link devo partilhar com os participantes?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Abra a sess\u00e3o e v\u00e1 a \u201cSa\u00eddas\u201d. Partilhe o link do visualizador que corresponde ao conte\u00fado e ao idioma que pretende oferecer. Verifique primeiro noutro dispositivo e forne\u00e7a tamb\u00e9m a palavra-passe, se tiver definido uma.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;19.\u00ba Para que serve o c\u00f3digo QR COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">O c\u00f3digo QR abre o link do visualizador quando digitalizado com o seu telem\u00f3vel. Pode obt\u00ea-lo em \u201cPartidas\u201d e coloc\u00e1-lo no site do evento, em sinal\u00e9tica ou em material para os participantes. Verifique se est\u00e1 escrito corretamente no tamanho e suporte que vai utilizar.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;20.\u00ba Preciso de um ecr\u00e3 para exibir legendas?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">N\u00e3o necessariamente. Os participantes podem l\u00ea-los nos seus pr\u00f3prios dispositivos utilizando o link ou o c\u00f3digo QR. Caso pretenda exibi-los num ecr\u00e3 partilhado, pode abrir o visualizador no computador ligado a esse ecr\u00e3 e verificar a sua legibilidade antes do evento.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-5-durante-el-evento\" tabindex=\"-1\">5. Durante o evento<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;21.\u00ba O que devo verificar antes de iniciar um espet\u00e1culo ao vivo?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Verifique a sua liga\u00e7\u00e3o \u00e0 Internet, o microfone ou a fonte de \u00e1udio, as permiss\u00f5es do browser e os n\u00edveis de entrada. Reveja os seus idiomas, servi\u00e7os e vocabul\u00e1rio configurados. Teste e verifique noutro dispositivo se o espectador do p\u00fablico est\u00e1 a receber o conte\u00fado correto.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;22.\u00ba Como posso controlar uma sess\u00e3o em direto?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Abra a sess\u00e3o e entre no separador \u201cAo vivo\u201d. A partir da\u00ed pode ligar o painel, monitorizar as entradas e controlar a emiss\u00e3o dos servi\u00e7os configurados. Verifique tamb\u00e9m a exibi\u00e7\u00e3o do p\u00fablico para confirmar o que os participantes recebem.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;23.\u00ba O que devo fazer se o COPLA n\u00e3o detetar o microfone?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Verifique se o microfone est\u00e1 ligado e se o browser tem permiss\u00e3o para o utilizar. Verifique as permiss\u00f5es de microfone do sistema e do dispositivo de entrada selecionado. Se outra aplica\u00e7\u00e3o estiver a utilizar exclusivamente o microfone, desbloqueie o dispositivo e tente novamente. Antes de transmitir, confirme se o painel recebe um sinal de \u00e1udio.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;24.\u00ba O que devo fazer se perder a liga\u00e7\u00e3o durante o evento?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">A perda de liga\u00e7\u00e3o pode interromper o envio ou rece\u00e7\u00e3o de conte\u00fado. Primeiro recupere a liga\u00e7\u00e3o \u00e0 Internet e verifique o estado do painel \u201cDireto\u201d. O painel tem tentativas de religa\u00e7\u00e3o autom\u00e1tica, mas deve verificar se as entradas est\u00e3o a receber \u00e1udio ou texto novamente e se o visualizador est\u00e1 a apresentar novos conte\u00fados. Se a liga\u00e7\u00e3o n\u00e3o for restabelecida, siga as instru\u00e7\u00f5es do painel e volte a ligar. Preserve qualquer texto pendente antes de recarregar ou sair de uma interface de edi\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-6-despues-del-evento-transcripciones-y-registros\" tabindex=\"-1\">6. Ap\u00f3s o evento: transcri\u00e7\u00f5es e registos<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;25.\u00ba Posso descarregar a transcri\u00e7\u00e3o do meu evento?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Sim. Abra a sess\u00e3o e v\u00e1 a \u201cTranscri\u00e7\u00f5es\u201d. A\u00ed pode descarregar os registos de texto dispon\u00edveis, tanto por entrada como por visualizador e idioma. O download cont\u00e9m o texto gravado durante a sess\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;26.\u00ba Em que formatos posso descarregar uma transcri\u00e7\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Pode escolher TXT para texto simples, SRT para legendas com tempo ou ASS para legendas com op\u00e7\u00f5es de formata\u00e7\u00e3o. Selecione o formato em \u201cTranscri\u00e7\u00f5es\u201d antes de descarregar o ficheiro.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;27.\u00ba Posso descarregar apenas parte da sess\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Sim. Em \u201cTranscri\u00e7\u00f5es\u201d, indique o in\u00edcio e o fim do intervalo que pretende exportar antes de fazer o download. Desta forma obter\u00e1 apenas o texto gravado nessa sec\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-7-problemas-frecuentes\" tabindex=\"-1\">7. Problemas frequentes<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;28.\u00ba O que devo fazer se os participantes n\u00e3o conseguirem ver as legendas?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Verifique se a transmiss\u00e3o est\u00e1 a funcionar e se partilhou o link \u201cSa\u00eddas\u201d para o conte\u00fado e idioma corretos. Caso o visualizador solicite uma palavra-passe, forne\u00e7a a que est\u00e1 configurada para esse acesso. Verifique a liga\u00e7\u00e3o do dispositivo assistente e abra o mesmo link a partir de outro dispositivo para ver se o problema afeta toda a transmiss\u00e3o ou apenas aquele acesso.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;29.\u00ba O que devo fazer se uma a\u00e7\u00e3o COPLA falhar v\u00e1rias vezes?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Verifique a sua liga\u00e7\u00e3o \u00e0 Internet e observe a mensagem de erro. Antes de repetir uma a\u00e7\u00e3o que crie ou modifique dados, verifique se j\u00e1 foi executada. Se o erro persistir, escreva para <\/span><span style=\"font-weight: 400;\">info@copla.io<\/span><span style=\"font-weight: 400;\"> com o nome da organiza\u00e7\u00e3o e da sess\u00e3o, a hora aproximada, os passos que seguiu e uma captura de ecr\u00e3 do erro. N\u00e3o inclua palavras-passe nem emita chaves.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;30.\u00ba Porque \u00e9 que uma op\u00e7\u00e3o est\u00e1 bloqueada, n\u00e3o aparece ou pede para renovar?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">O acesso depende da sua fun\u00e7\u00e3o, do estatuto da organiza\u00e7\u00e3o e dos servi\u00e7os dispon\u00edveis. Primeiro verifique se selecionou a organiza\u00e7\u00e3o correta e pergunte ao administrador se tem as permiss\u00f5es necess\u00e1rias. Para rever os servi\u00e7os contratados, o administrador pode aceder a \u201cOrganiza\u00e7\u00e3o &gt; Subscri\u00e7\u00e3o\u201d. Se um servi\u00e7o estiver em falta ou tiver sido terminado, contacte a COPLA para rever o seu contrato ou renova\u00e7\u00e3o. Se estiver dispon\u00edvel, envie o aviso para <\/span><span style=\"font-weight: 400;\">info@copla.io<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-bloque&#8221; header_2_font=&#8221;Archivo|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;36px&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;80px||24px||false|false&#8221; custom_margin_tablet=&#8221;64px||22px||false|false&#8221; custom_margin_phone=&#8221;52px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h2 id=\"faq-ayuda-para-operadores-y-administradores\" tabindex=\"-1\">Ajuda para operadores e administradores<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;0px||24px||false|false&#8221; custom_margin_tablet=&#8221;0px||22px||false|false&#8221; custom_margin_phone=&#8221;0px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-8-subtitulado-profesional\" tabindex=\"-1\">8. Legendagem profissional<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;31.\u00ba Como funciona um legendador profissional com COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Uma pessoa com a fun\u00e7\u00e3o de Legendador acede \u00e0 interface de legendagem da sess\u00e3o e escreve os textos que s\u00e3o enviados aos telespectadores. Antes do evento, um utilizador autorizado dever\u00e1 configurar a entrada de legendagem profissional e atribuir-lhe o legendador correspondente.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;32.\u00ba Como come\u00e7o a enviar legendas manuais?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Aceda \u00e0 sess\u00e3o que lhe foi atribu\u00edda com a sua conta de legendador, abra a interface de legendagem e ligue o envio. Verifique o estado da liga\u00e7\u00e3o antes de escrever e verifique o resultado no visualizador. A entrada pode ser configurada para envio por palavras ou por timeout.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;33.\u00ba O que acontece se sair da interface com texto pendente?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">O texto pendente pode ser perdido ao sair da interface. Antes de sair, marque a caixa de edi\u00e7\u00e3o e o visualizador para ver que conte\u00fado foi transmitido. Se precisar de preservar um texto que ainda n\u00e3o est\u00e1 pronto para publica\u00e7\u00e3o, copie-o para um documento. Evite introduzir texto de teste durante a transmiss\u00e3o: o envio pode ocorrer automaticamente, dependendo da configura\u00e7\u00e3o de entrada.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-9-gestion-de-usuarios-y-organizacion\" tabindex=\"-1\">9. Gest\u00e3o de utilizadores e organiza\u00e7\u00f5es<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;34. Que fun\u00e7\u00f5es existem no COPLA?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">As fun\u00e7\u00f5es normalmente utilizadas s\u00e3o Administrador, Coordenador, Produtor\/Realizador, Legendador e Financeiro. Determinam quais as tarefas que cada pessoa pode realizar: gerir a organiza\u00e7\u00e3o, preparar sess\u00f5es, controlar o espet\u00e1culo ao vivo, inserir legendas ou verificar fatura\u00e7\u00e3o. A fun\u00e7\u00e3o \u00e9 atribu\u00edda dentro de cada organiza\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;35.\u00ba Como fa\u00e7o para gerir os utilizadores da minha organiza\u00e7\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Aceda a \u201cOrganiza\u00e7\u00e3o &gt; Membros\u201d. Os utilizadores com permiss\u00f5es de gest\u00e3o podem visualizar a equipa e gerir os seus membros e fun\u00e7\u00f5es. Se n\u00e3o tiver acesso a esta sec\u00e7\u00e3o, consulte o administrador da sua organiza\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;36.\u00ba Como adiciono um novo membro \u00e0 minha organiza\u00e7\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Em \u201cOrganiza\u00e7\u00e3o &gt; Membros\u201d, utilize a op\u00e7\u00e3o de adicionar um membro, insira o seu e-mail e selecione a fun\u00e7\u00e3o que este ter\u00e1. Verifique se o email est\u00e1 correto e se as permiss\u00f5es correspondem \u00e0s tarefas que vai realizar.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;37.\u00ba Onde posso consultar e modificar os dados da minha organiza\u00e7\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Aceda a \u201cOrganiza\u00e7\u00e3o &gt; Dados\u201d para consultar a informa\u00e7\u00e3o da entidade. Os campos que pode modificar dependem das suas permiss\u00f5es. Guarde as altera\u00e7\u00f5es e verifique se as informa\u00e7\u00f5es est\u00e3o atualizadas.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-10-suscripciones-consumo-y-facturacion\" tabindex=\"-1\">10.\u00ba Assinaturas, consumo e cobran\u00e7a<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;38.\u00ba Onde posso consultar os servi\u00e7os que contratei?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">O administrador pode verificar os planos e o seu estado em \u201cOrganiza\u00e7\u00e3o &gt; Subscri\u00e7\u00e3o\u201d. Verifique quais os servi\u00e7os que cada plano inclui e se est\u00e1 ativo antes de preparar o evento. Se precisar de esclarecer um contrato, escreva para <\/span><span style=\"font-weight: 400;\">info@copla.io<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;39. Onde posso consultar o meu consumo?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Aceda a \u201cFatura\u00e7\u00e3o &gt; Consumo atual\u201d para verificar o consumo do per\u00edodo atual e o seu detalhe. Esta sec\u00e7\u00e3o est\u00e1 dispon\u00edvel para utilizadores com permiss\u00f5es de cobran\u00e7a.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;40. Onde posso consultar e descarregar as minhas faturas?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Em \u201cFatura\u00e7\u00e3o &gt; Faturas\u201d poder\u00e1 consultar as faturas dispon\u00edveis e descarregar a que necessita em PDF. Deve ter permiss\u00f5es de cobran\u00e7a na organiza\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;41.\u00ba Posso verificar o consumo de uma sess\u00e3o espec\u00edfica?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Sim. Em \u201cFatura\u00e7\u00e3o &gt; Consumo Atual\u201d pode rever o detalhe por sess\u00e3o para conhecer os servi\u00e7os e recursos utilizados em cada evento no per\u00edodo consultado.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;48px||24px||false|false&#8221; custom_margin_tablet=&#8221;40px||22px||false|false&#8221; custom_margin_phone=&#8221;36px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-11-claves-e-integraciones\" tabindex=\"-1\">11. Chaves e integra\u00e7\u00f5es<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;42.\u00ba O que \u00e9 uma chave de problema e onde posso geri-la?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Uma chave de emiss\u00e3o \u00e9 uma credencial para ligar determinados servi\u00e7os ou aplica\u00e7\u00f5es externas ao COPLA. Por exemplo, o STARTIT utiliza a chave da organiza\u00e7\u00e3o e o c\u00f3digo do visualizador para se ligar. As chaves s\u00e3o geridas em \u201cOrganiza\u00e7\u00e3o &gt; Chave de emiss\u00e3o\u201d, com as permiss\u00f5es necess\u00e1rias. Guarde a chave num local seguro e partilhe-a apenas com quem necessitar de configurar a integra\u00e7\u00e3o.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;43.\u00ba O que devo fazer se perder uma chave de emiss\u00e3o?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">As chaves s\u00f3 s\u00e3o apresentadas por completo quando as cria. Caso n\u00e3o guarde a sua, gere uma nova em &#8220;Organiza\u00e7\u00e3o &gt; Chave do Issue&#8221; e atualize-a nas aplica\u00e7\u00f5es que a utilizaram. Verifique se a nova liga\u00e7\u00e3o funciona antes de eliminar a antiga. Se suspeitar que algu\u00e9m acedeu \u00e0 palavra-passe perdida, revogue-a o mais rapidamente poss\u00edvel.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-bloque&#8221; header_2_font=&#8221;Archivo|700|||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;36px&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;80px||24px||false|false&#8221; custom_margin_tablet=&#8221;64px||22px||false|false&#8221; custom_margin_phone=&#8221;52px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h2 id=\"faq-ayuda-para-distribuidores\" tabindex=\"-1\">Ajuda para distribuidores<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;copla-faqs-seccion&#8221; header_3_font=&#8221;Archivo|700|||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;26px&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;0px||24px||false|false&#8221; custom_margin_tablet=&#8221;0px||22px||false|false&#8221; custom_margin_phone=&#8221;0px||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h3 id=\"faq-12-preguntas-especificas-para-distribuidores\" tabindex=\"-1\">12. Quest\u00f5es espec\u00edficas para distribuidores<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;44.\u00ba Porque \u00e9 que n\u00e3o tenho o menu \u201cDistribuidor\u201d vis\u00edvel?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Este menu aparece quando a sua organiza\u00e7\u00e3o tem o acesso de revendedor ativado e o seu utilizador tem as permiss\u00f5es adequadas. Verifique a organiza\u00e7\u00e3o selecionada e consulte o seu administrador. Se o acesso necessitar de ser habilitado, escreva para <\/span><span style=\"font-weight: 400;\">info@copla.io<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;45.\u00ba Como posso verificar o consumo das organiza\u00e7\u00f5es dos meus clientes?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Aceda a \u201cDistribuidor &gt; Consumo Atual\u201d para consultar o consumo das organiza\u00e7\u00f5es clientes ligadas e rever a sua distribui\u00e7\u00e3o durante o per\u00edodo dispon\u00edvel.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;46. Onde posso consultar as faturas das minhas organiza\u00e7\u00f5es clientes?&#8221; open_toggle_text_color=&#8221;#000000&#8243; icon_color=&#8221;#3a65d3&#8243; toggle_icon=&#8221;&#x33;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; open_icon_color=&#8221;#3a65d3&#8243; open_toggle_icon=&#8221;&#x33;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font_size=&#8221;18px&#8221; background_color=&#8221;#f4f9fd&#8221; width=&#8221;90%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#9d9d9d&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; title_level=&#8221;h4&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">As faturas das organiza\u00e7\u00f5es de clientes vinculadas podem ser visualizadas em \u201cDistribuidor &gt; Faturas\u201d. A partir da\u00ed pode rever o hist\u00f3rico dispon\u00edvel com as suas licen\u00e7as de distribuidor.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes\u00cdndice de perguntas frequentesPerguntas frequentes geraisPrimeiros passos com COPLACriar e configurar um eventoLegendagem, tradu\u00e7\u00e3o e acessibilidade ao vivoComo os participantes acedem ao conte\u00fadoDurante o eventoAp\u00f3s o evento: transcri\u00e7\u00f5es e registosProblemas comunsAjuda para operadores e administradoresLegendagem profissionalGest\u00e3o de utilizadores e organiza\u00e7\u00f5esSubscri\u00e7\u00f5es, consumo e cobran\u00e7aChaves e integra\u00e7\u00f5esAjuda para distribuidoresQuest\u00f5es espec\u00edficas para distribuidoresPerguntas frequentes gerais1. Primeiros passos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2539","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Perguntas frequentes - Copla<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/copla.io\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perguntas frequentes - Copla\" \/>\n<meta property=\"og:description\" content=\"Perguntas frequentes\u00cdndice de perguntas frequentesPerguntas frequentes geraisPrimeiros passos com COPLACriar e configurar um eventoLegendagem, tradu\u00e7\u00e3o e acessibilidade ao vivoComo os participantes acedem ao conte\u00fadoDurante o eventoAp\u00f3s o evento: transcri\u00e7\u00f5es e registosProblemas comunsAjuda para operadores e administradoresLegendagem profissionalGest\u00e3o de utilizadores e organiza\u00e7\u00f5esSubscri\u00e7\u00f5es, consumo e cobran\u00e7aChaves e integra\u00e7\u00f5esAjuda para distribuidoresQuest\u00f5es espec\u00edficas para distribuidoresPerguntas frequentes gerais1. 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